Equipment Purchase Terms
Effective from 4 November 2026.
About these terms
These terms apply when you buy equipment from OVERVIS OÜ. The website does not sell online: you send an order request, the Seller confirms it and sends an invoice by email, and the equipment ships after payment.
1. Terms and Definitions
In these terms, unless the context requires otherwise, the terms listed below have the following meanings:
Seller – OVERVIS OÜ (Location address: Ehitajate tee 110, 13517 Tallinn, Estonia, e-mail: sales@overvis.com).
Buyer – any individual or legal entity that orders a Product from the Seller.
Website – the Seller’s website at https://www.overvis.com.
Order request – a request for Products sent through the order form on the Website or by e-mail to sales@overvis.com.
Product – a device offered by the Seller on the Website, such as a gateway or a controller.
2. General Provisions
2.1 The information about Products and prices on the Website is not an offer. An Order request is a request for an invoice and does not oblige the Buyer to buy.
2.2 The agreement is concluded when the Seller confirms the Order request by e-mail and sends an invoice, and the Buyer pays the invoice.
2.3 The terms in force on the day the Buyer sends the Order request apply to that order. The Seller may change these terms for future orders by publishing a new version on the Website.
2.4 The Seller uses the Buyer’s contact details to process, invoice and deliver the order, as described in the Privacy Policy. The Seller may engage third parties, such as carriers, to fulfil the order and remains responsible for their performance.
3. Subject of the Agreement
3.1 The subject of this agreement is the sale of the Products listed in the confirmed order and the invoice.
4. Order Procedure
4.1 Product photographs are illustrations, and the actual appearance of a Product may differ from them. Descriptions and technical characteristics on the Website may not reflect the latest changes made by the manufacturer. To clarify information about a Product, the Buyer may contact the Seller at sales@overvis.com.
4.2 The Seller confirms the Order request and sends the invoice by e-mail within two working days. If a Product is not available, the Seller informs the Buyer and proposes a change to the order or cancels it.
4.3 The Buyer is responsible for the accuracy of the details given in the Order request.
4.4 If a paid Product cannot be delivered in full or in part, the Seller offers a replacement. If there is no replacement, the Seller refunds the price of the Product to the account the payment was made from.
5. Order Delivery
5.1 The delivery method and its cost depend on the destination, weight and volume of the order and the carrier. They are agreed with the Buyer and stated on the invoice.
5.2 Orders are delivered internationally.
5.3 Orders are dispatched within 1 to 3 working days after the payment is received, if the Products are in stock. When delivering the order, the carrier may require an identity document of the recipient or their representative.
5.4 The order is delivered to the address given by the Buyer. The tracking number is sent to the Buyer by e-mail after the order is shipped.
5.5 The risk of accidental damage to or loss of the Products passes to the Buyer when the order is handed over to the recipient.
6. Price and Payment
6.1 Product prices on the Website exclude VAT. VAT, where it applies, and the delivery cost are added on the invoice.
6.2 If the price of an ordered Product was shown incorrectly, the Seller informs the Buyer, who may confirm the order at the correct price or cancel it.
6.3 The Seller may change prices on the Website. The price on an invoice already sent does not change.
6.4 The Buyer pays 100% of the invoice in advance by bank transfer to the account stated on the invoice, in EUR, USD or PLN.
6.5 The Seller may offer discounts on Products. Their terms are stated on the Website or on the invoice.
7. Return of the Product
7.1 The Buyer may return a received Product within 14 days after receipt, subject to applicable consumer protection laws.
7.2 To return a Product, the Buyer contacts the Seller at sales@overvis.com and sends the Product with the invoice, in its original packaging, with undamaged markings.
7.3 A Product can be returned if it was not in use, its packaging, appearance, seals and factory markings are preserved, it has not been assembled or installed, and there is a document confirming payment for it.
7.4 The Seller may refuse to accept a returned Product that does not meet the requirements of clause 7.3.
7.5 The Buyer returns the Product to the Seller’s address at their own expense.
7.6 The Seller refunds the price of a returned Product within 14 days after receiving it, to the account the payment was made from.
8. Seller’s Rights and Obligations
8.1 The Seller undertakes to deliver Products that match the confirmed order and these terms.
8.2 Changes to these terms do not apply to orders confirmed before the changes are published.
8.3 The Seller may assign its rights and obligations arising from its relations with the Buyer to third parties.
9. Buyer’s Rights and Obligations
9.1 The Buyer undertakes to read these terms before sending an Order request.
9.2 The Buyer has the right to demand that the Seller fulfil these terms properly.
10. Warranty
10.1 All Products sold by the Seller come with a manufacturer’s warranty unless otherwise specified on the Product page.
10.2 Warranty terms and conditions are specified in the warranty documentation provided with each Product.
10.3 Warranty service is provided in accordance with the manufacturer’s warranty terms and applicable consumer protection laws.
11. Final Provisions
11.1 The agreement is valid until both parties have fulfilled their obligations.
11.2 By sending an Order request, the Buyer confirms their legal capacity to enter into this agreement.
11.3 These terms are governed by the laws of the Republic of Poland. A Buyer who is a consumer keeps the protection of the mandatory laws of their country of residence.
11.4 If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.